Terms and Conditions

Last updated: April 2026

These Terms and Conditions govern the use of services provided by Apex Detailing ("we," "us," or "our") to customers ("you") in Ottawa and surrounding areas. By booking a service with Apex Detailing, you agree to these terms.

1. Services

Apex Detailing provides mobile car detailing services including interior detailing, exterior detailing, paint correction, and ceramic coating. All services are performed at a location of your choosing (home, office, or designated drop-off point in Barrhaven) within our service area.

2. Pricing & Quotes

All prices listed on our website are starting prices only. Final pricing is determined by the vehicle's size, current condition, level of soiling, presence of pet hair, odours, staining, and time elapsed since the last professional detail.

We will always confirm the final price with you before beginning any work. No additional charges will be applied without your prior approval. If the vehicle's condition differs significantly from what was described or photographed at the time of booking, a revised quote will be provided before the service begins.

3. Booking & Appointments

Appointments are required for all services. Bookings can be made via our contact form, email, or text message. Your appointment is confirmed once we have responded with a confirmation.

We reserve the right to reschedule appointments due to weather conditions that would prevent safe or effective service delivery (e.g., extreme cold, heavy rain during exterior services). We will notify you as early as possible if rescheduling is required.

4. Cancellations & Rescheduling

You may cancel or reschedule your appointment at any time without penalty, provided you give us reasonable notice. We ask for at least 24 hours notice where possible so we can offer the slot to another customer. Last-minute cancellations (less than 2 hours before the scheduled appointment) may result in a cancellation fee at our discretion.

5. Customer Responsibilities

You are responsible for ensuring the following at the time of service:

• Access to a parking space or driveway adequate for our vehicle and equipment
• Access to an electrical outlet for our equipment
• Access to a water source (garden hose connection) for exterior details and interior extractions
• Removal of personal belongings, valuables, and any items you do not want cleaned or moved

We are not responsible for any personal items left in the vehicle. We will not be held liable for lost or damaged items that were present in the vehicle during the service.

6. Pre-Existing Damage & Vehicle Condition

Apex Detailing is not responsible for pre-existing damage to your vehicle, including but not limited to: scratches, chips, dents, cracked trim, worn leather, faded plastics, rust, or deteriorated clear coat. We will make every effort to note visible pre-existing damage before beginning work.

Certain conditions — including heavily oxidized paint, severely neglected interiors, or factory defects — may limit the results achievable through detailing. We will communicate realistic expectations before starting the service.

7. Paint Correction & Ceramic Coating

Paint correction results depend on the severity of paint defects and the quality of the clear coat. We cannot guarantee complete removal of all defects, particularly deep scratches, heavy oxidation, or damage that has penetrated through the clear coat.

Ceramic coating longevity depends on vehicle maintenance after application. Failure to follow post-coating care instructions — including avoidance of automatic car washes with brushes, use of pH-neutral soaps, and avoiding washing for the first 48 hours — may reduce coating performance and lifespan. Apex Detailing is not liable for premature coating failure resulting from improper aftercare.

8. Payment

Payment is due upon completion of service. We accept e-Transfer, cash, and cheque. Payment is expected at time of service unless other arrangements have been made in advance.

9. Right to Refuse Service

We reserve the right to refuse or discontinue service at any time for any reason, including but not limited to: unsafe working conditions, hazardous materials present in the vehicle, abusive or threatening behaviour, or misrepresentation of the vehicle's condition at the time of booking.

10. Limitation of Liability

Apex Detailing's liability is limited to the value of the service performed. We are not liable for indirect, incidental, or consequential damages. Our maximum liability in any claim shall not exceed the amount paid for the service in question.

11. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ottawa, Ontario.

12. Changes to These Terms

We may update these terms from time to time. The most current version will always be available on this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Contact us at info@theapexdetailing.ca or text (343) 204-8506.